Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Most of our products* are sent Via EMS shipping method, providing tracking for the entire journey of your order until delivery. We Usually** process orders within 3-5 business Days, once processed and dispatched estimated delivery times are as follows.
- Standard Shipping: this takes between 15-45 days, although items will usually arrive much quicker than this.
- EMS Shipping : This refers to the time it takes for items to be shipped from our warehouse to the destination. UK and International delivery usually takes about 7-15 business days with a maximum shipping time of 25 Working Days days [this can be affected by customs delays].
*Christmas, New Year and Chinese New Year (Feb): During the festive period order processing time is extended by 10-14 days Days due to the large influx of orders or our suppliers being closed. If this may affect you you will be informed prior to dispatch of your item.
**Excluding The FREE & Sample Products, The Free Products are Shipped Via China Post Standard, Please Allow Up to 60 Working Days For Your Freebie To Arrive we cannot guarantee the length of time processing takes but your item will still arrive within this time, no tracking is available for these orders. Some samples are shipped via royal mail and may arrive quicker but we cannot guarantee this with every order, this is mainly dependant on the amount of stock we have available to send direct, we still do not guarantee a dispatch time for any freebie or sample orders.
*It can take approximately 72 hours for tracking info to be updated after the shipping notification is received.
*UK Stock: If your item is supplied by one of our UK suppliers you should receive your order within 7 Working days from your Order. All UK stocked products will specify this in your item description. These orders are shipped via Hermes or Royal Mail.